MakeYourMands: The Official Marks & Spencer Customer Feedback Draw

The MakeYourMands portal, located at www.makeyourmands.co.uk, provides Marks & Spencer shoppers a direct way to share their recent store visit opinions. This customer satisfaction questionnaire allows M&S to gather real-world data on service quality and product offerings. Completing the short survey grants you an automatic entry into the monthly prize draw, offering a chance to win a £50 prize. This shopper feedback mechanism is a core part of the Marks & Spencer strategy for continuous retail improvement across the United Kingdom and the Republic of Ireland.

Marks & Spencer values honest feedback on all parts of the shopping experience. This includes ratings on staff helpfulness, the cleanliness of the store, the range of products available, and the speed of the checkout process. The entire process takes only a few minutes to complete. To begin, a recent purchase receipt is helpful, as it contains the unique entry codes needed for verification. The receipt remains valid for seven days from the date of the store visit.

Getting Started with MakeYourMands.Co.Uk

Shoppers can begin the feedback process by visiting the official website address. The site acts as the secure login point for the customer satisfaction questionnaire. The main goal is to collect diverse opinions from actual customers to help the retailer improve operations. When you submit your genuine opinions, you receive one entry into the monthly prize draw automatically.

The reward for sharing your thoughts is an opportunity to win a £50 prize. This monthly sweepstake encourages regular participation and ensures M&S receives a steady flow of current customer data. The entry process is simple, requiring key details from a recent purchase document. The site is designed for easy use, allowing quick entry and submission of your review.

Locating the M&S Receipt Codes (A, B, C)

A recent Marks & Spencer receipt holds the necessary details to begin the online questionnaire. These details verify your transaction and store visit. Look closely at the bottom section of your receipt, typically below the itemized list and total price. You must locate and accurately enter three specific codes along with the purchase date and time.

The required codes are:

1. Code A: This is a six-digit number.
2. Code B: This is a three-digit number.
3. Code C: This is a four-digit number.

These codes must be typed exactly as they appear on the paper. The portal also asks for the date and time printed on the receipt. This combination of codes and time markers links your feedback to a specific store transaction. This step ensures that the customer feedback is valid and tied to a real shopping experience.

The Questionnaire Entry Process

The process of submitting your shopper review is quick and clear. The platform guides you through each stage, starting with the receipt verification. After successfully entering the codes and visit details, the questionnaire begins. The questions focus on the core elements of your recent store experience.

1. Load the Portal: Go to www.makeyourmands.co.uk and wait for the entry page to appear.
2. Enter Verification Data: Input Code A (6 digits), Code B (3 digits), Code C (4 digits), the date of purchase, and the time of purchase into the fields provided.
3. Start the Questionnaire: Click the button to move past the entry screen and begin the feedback questions.
4. Answer Store Questions: Provide ratings and comments on areas like staff service, product availability, store cleanliness, and how fast the checkout was.
5. Provide Contact Details: Fill in your full name, email address, phone number, and postcode. This information is only used for the monthly prize draw notification.
6. Submit and Confirm: Check your responses one last time and click the final submission button. A confirmation screen will appear, verifying your entry into the monthly draw.

The Marks & Spencer Prize Draw Rules

The monthly sweepstakes offer ten lucky participants the chance to win a £50 prize. This reward is given as thanks for taking the time to share valuable customer feedback. The prize draw operates on a strict monthly cycle, running from the first calendar day to the last calendar day of each month. All valid entries submitted within that window are included in the random selection process.

The prize draw is managed by an independent third party, KPMG LLP, which ensures fairness and transparency in the winner selection. Marks & Spencer uses this system to maintain trust and legal compliance. The prize details are subject to the official terms and conditions, which may state the reward is provided as an M&S e-voucher rather than physical cash. Shoppers should check the official rules link for the most current prize format.

Eligibility and Monthly Entry Limits

Certain rules must be met to ensure your entry is valid for the prize draw. The draw is open only to permanent residents of the United Kingdom (UK) and the Republic of Ireland (ROI). All participants must be aged 18 years or older at the time of entry. These age and residency rules are strict and non-negotiable for participation.

The entry frequency is limited to prevent unfair advantage. Shoppers may submit only one valid survey entry per email address each calendar month. This means even if you shop at an M&S store multiple times in one month, you can only use one email address to enter the draw once. Entries submitted after the last day of the month are automatically rolled into the next month’s drawing.

Employees of the Marks & Spencer Group of Companies, their relatives, or individuals connected with the promotion or administration of the prize draw are not permitted to enter. This rule maintains the impartiality of the contest and ensures the prize goes to a genuine M&S shopper.

Claiming the £50 Prize

Winners are chosen at random by KPMG LLP following the end of each calendar month. The selection process is supervised by an independent person to guarantee a fair draw. Successful participants are notified by email within 15 days after the month’s end date. This notification email contains crucial details about the next steps.

The email will include a claim code and clear instructions on how to receive the £50 prize. Winners must reply to the email and confirm their eligibility and consent to the terms within a specific timeframe, usually 14 days from receiving the notification. Failure to respond or confirm details within this deadline results in the prize being forfeited, and a re-draw is carried out to select a replacement winner.

Entry Without a Purchase Receipt

Marks & Spencer understands that shoppers may sometimes misplace their purchase document. To maintain an open feedback channel and comply with no-purchase-necessary regulations, an alternate entry path exists. This secondary route still allows shoppers to share their opinions and gain entry into the monthly sweepstakes.

To use this method, you do not need the three codes (A, B, C) or the exact date and time. This ensures that the opportunity to win the £50 prize is available to all eligible customers, regardless of whether they kept their physical receipt.

Steps for No-Receipt Submission

The process for entering the prize draw without a physical receipt is straightforward and only requires a few simple steps on the official website. This path focuses on verifying your most recent store visit location instead of a specific transaction ID.

1. Visit the official portal at www.makeyourmands.co.uk.
2. On the homepage, select the option clearly marked “I don’t have the receipt.”
3. The site will then ask you to provide the location of the M&S store where your most recent purchase was made.
4. Answer the core satisfaction questions, including the crucial likelihood-to-recommend question (often referred to as the Net Promoter Score question).
5. Submit your contact details (name, email, phone number) for the prize draw notification.
6. Your entry is then registered for the current month’s sweepstakes.

M&S Customer Feedback Topics

The Marks & Spencer questionnaire is strategically built to gather specific, actionable data across the entire store experience. The questions are brief and typically use a rating scale, making them quick to answer. By focusing on key operational areas, M&S can pinpoint exactly where improvements are needed, driving better service for all shoppers.

The feedback topics cover both the physical store environment and the interaction with M&S personnel. Your honest ratings are important because they directly influence staff training, store renovation budgets, and product line adjustments. The data from the questionnaire is analyzed to calculate key performance indicators for all M&S branches.

Evaluating Store Experience and Service

A major part of the questionnaire focuses on the physical environment and the people you interact with. These questions help M&S measure the success of its in-store operations and customer service training. Specific areas you will be asked to rate include:

• Staff Friendliness and Helpfulness: How courteous were the M&S team members? Did they help you quickly if you asked a question?
• Store Cleanliness and Ambiance: Was the store tidy, well-organized, and pleasant to shop in?
• Product Range and Availability: Did you find the items you were looking for? Were the shelves well-stocked?
• Checkout Speed: How long did you wait in line? Was the checkout process fast and efficient?

The Importance of Likelihood-to-Recommend

Near the end of the questionnaire, you will encounter a question that asks how likely you are to recommend Marks & Spencer to a friend or colleague. This single question is critical; it is the basis for the Net Promoter Score (NPS), a global measure of customer loyalty and satisfaction. Your rating on a scale of 0 to 10 helps M&S classify you as a Detractor, Passive, or Promoter.

A high score (9 or 10) signals that you are very satisfied and loyal. A low score (0 to 6) indicates an issue that M&S needs to address urgently. This simple rating provides a powerful metric for the company to track its overall brand health and customer relationship success over time.

Data Security and Administration

Marks & Spencer treats all shopper data with serious care, following strict data protection laws. The entire feedback platform and prize draw administration involve specialized third-party partners to ensure security and compliance. This structure provides a layer of trust and professional management for the sensitive data collected.

The survey itself is often hosted on the Medallia platform, a respected leader in customer experience management. The prize draw, as noted, is administered by KPMG LLP, a major professional services firm. This separation of duties—M&S as the promoter, Medallia as the platform, and KPMG as the administrator—ensures that the survey process is professional and the prize draw is impartial.

Protecting Shopper Personal Details

Any personal details you provide, such as your name, email address, or phone number, are used solely for the purpose of the prize draw communication. They are not used for marketing materials unless you specifically opt-in to receive M&S promotions separately. Marks & Spencer adheres to the Data Protection Act and other applicable privacy laws for UK and ROI residents.

The official M&S Privacy Policy clearly states how data is collected, stored, and retained. The policy ensures that your feedback remains confidential and that your personal contact details are kept secure on specialized servers. Shoppers should feel confident that their data is protected when submitting their review.

Official Marks & Spencer Survey Details

This table summarizes the core facts about the Marks & Spencer customer feedback opportunity and the associated monthly prize draw.

Recent Prize Draw Winner Information

The prize draw is a monthly event, and winners are selected and announced following the end of each contest period. For transparency, Marks & Spencer makes a list of recent winners available online. Past winners have come from M&S stores across the UK and ROI, covering various formats like Simply Food and larger Clothing and Home outlets.

For example, winners from a previous month included shoppers who visited:

• M&S Bracknell
• M&S Ellesmere Cheshire Oaks Outlet
• M&S Berwick-Upon-Tweed Simply Food
• M&S Irvine Simply Food

Shoppers who want to check the most current and official list of winners should follow the link provided in the official resources section below. Checking this list confirms the ongoing nature and legitimacy of the monthly prize draw.

Official Contact and Support

If a shopper experiences technical issues with the MakeYourMands website, has questions about the prize draw, or needs general customer service, M&S provides multiple direct contact points. Using the correct contact number or email address helps ensure your query is directed to the right team for a quick response.

Marks & Spencer Customer Service Numbers

For specific department questions, use the dedicated telephone lines:

• Clothing & Homeware: 0333-014-8000
• Food: 0333 014 8222
• Store Service and General Enquiries: 0333-014-8555

Prize Draw Administration and Head Office

Questions specifically related to the prize draw, winner notification, or terms and conditions should be directed to the administrator’s email address. This ensures your query is handled by the correct legal and administrative team.

• Prize Draw Administrator Email: makeyourmands@kpmg.co.uk

The official Marks & Spencer Head Office mailing address is:

Marks and Spencer Group, Plc
Waterside House,
35 North Wharf Road, London W2 1NW

The official Head Office location is shown here:

Official Resources and Links

For full legal and official reference, the Marks & Spencer customer survey and prize draw have several important external documents and websites. Shoppers should review these official sources for the most current rules and details.

• Official M&S website: https://www.marksandspencer.com/
• Survey entry URL: https://survey2.medallia.eu/?mands-retail-preceipt&surveyType=Retail&surveyChannel=12&developmentCycle=Live
• Winner’s List page: https://feedback.kpmgcx.cloud/WebProd/Resources/_shared/themes/marksandspencer/M&S-PrizeDrawWinners.html
• Privacy policy: https://www.marksandspencer.com/c/data-protection-policy
• Prize draw terms & conditions: https://feedback.kpmgcx.cloud/WebProd/Resources/_shared/themes/marksandspencer/M&S-PrizeDrawTC.html

Frequently Asked Questions About MakeYourMands

Shoppers often have specific questions about the rules, rewards, and timing of the customer feedback sweepstakes. These answers clarify the most common points of confusion to ensure every entry is valid and every participant knows what to expect from the monthly draw.

How long does the receipt remain valid for survey entry?

The purchase receipt you receive at an M&S store is valid for a limited time after your visit. The rule states that the receipt can only be used to enter the MakeYourMands questionnaire for seven days from the date of the purchase. This short validity window ensures that the feedback M&S receives is based on a very recent and clear memory of the shopping experience. If you try to use the codes from a receipt that is older than seven days, the system will likely reject the entry. It is best to complete the short questionnaire as soon as possible after your store visit to make sure your entry is recorded for the current month’s prize draw. If your receipt is too old, you can still use the no-receipt entry method by selecting the I don’t have the receipt option on the homepage.

Is it possible to enter the prize draw more than once per month?

The rules for the prize draw are clear about entry limits to keep the contest fair for everyone. You are restricted to only one entry per calendar month using a single email address. This means that no matter how many times you shop at M&S in a given month, you can only submit one survey response that qualifies for the monthly sweepstakes. If you attempt to submit a second entry using the same email address, the system will reject the submission for that month. However, there is no limit on the number of consecutive months you can choose to participate, provided you follow the one-entry-per-email rule each time. This setup allows M&S to gather a wide range of feedback from different shoppers throughout the year.

What exactly is the prize and how is it delivered to the winners?

The prize for winning the monthly sweepstakes is a £50 cash prize. The official terms and conditions, however, sometimes describe the prize as a £50/€50 M&S e-voucher, which is non-transferable and non-refundable. The actual prize format is confirmed in the winner notification email. Winners are chosen at random by the administrator, KPMG LLP, and they are notified via the email address they provided in the survey. The notification includes instructions and a deadline, usually 14 days, to claim the reward. The prize is typically delivered electronically, either as a bank transfer for the cash prize or as a digital e-voucher code sent to the confirmed email address. It is important to respond promptly to the winner notification email to avoid forfeiting the prize.

What if the receipt codes (A, B, or C) do not work on the website?

If the receipt codes fail to work, it is usually due to three common reasons. First, check that the receipt is not older than seven days, as expired receipts are automatically rejected. Second, double-check that you have entered all three codes (Code A: 6 digits, Code B: 3 digits, Code C: 4 digits) along with the purchase date and time exactly as they appear on the paper. Errors in typing, such as confusing the number zero (0) with the letter ‘O’ or the number one (1) with the letter ‘I’, are common mistakes. Third, if you are certain the information is correct and the receipt is valid, there may be a technical error. In this event, you should use the no-receipt entry method by selecting the I don’t have the receipt option, or contact M&S customer service for technical support.

How does M&S use the customer feedback I submit?

Marks & Spencer uses the customer feedback you submit as a direct tool for operational and strategic improvement across the business. The data is aggregated and analyzed by M&S to identify specific areas that need attention. For instance, low ratings on store cleanliness can lead to new cleaning schedules, and poor ratings on staff friendliness can shape new staff training programs. Feedback on product availability can influence stock levels and ordering decisions. The overall goal is to close the feedback loop, meaning your ratings and comments lead to real, noticeable changes in the store experience. The Net Promoter Score data also helps M&S measure customer loyalty and compare the performance of different store locations.